The client was yours. The commission was theirs.
A client finds you on Google, installs their app, searches your barbershop by name and books. To the platform that is a “new marketplace client”. You already had them.
The mechanic
Attribution is not decided by who brought the client in: it is decided by which app the tap happened in. A client who was already sitting in your chair can come in through the marketplace and come out counted as their acquisition. That is why the end-of-month invoice does not match your own book.
- Step 1
They search for you by name
They already know you. They type your barbershop's name into Google or into the app's search box.
- Step 2
They land on your marketplace listing
Your listing lives inside their platform, with their booking button and other salons from your neighbourhood alongside it.
- Step 3
They install the app and book
To book with you they create an account on the platform. The tap happens inside their app, not on your site.
- Step 4
You are billed for the acquisition
The system does not know that client was already yours: it sees a new user booking for the first time and applies its new-client commission.
Booksy describes its Boost as 30% of a new marketplace client's first visit, and 0% on the ones after. The argument is never the percentage: it is what counts as a “new client”. Sources: Booksy · precios ES · accessed 08/12/2026
Don't take our word for it
Three public owner testimonies, exactly as published. Quoted here; the original is linked.
New Fresha client fees for clients that I have personally found but because they searched my name on the marketplace, they were classed as a new Fresha client and I was charged 20% of their appointment fee.
trimly's note
In Spain, Fresha has not charged this commission since May 2024: its own pricing page, served in euros, lists it as “Free”. This case is from another market. We are telling you because the mechanic is the same in any marketplace, and because we would rather you heard it from us.
Fresha · precios ES · accessed 08/12/2026
The boost fee gets charged even when you do not check a client out.
Abusive commissions. They don't pay out the online payments.
Capterra and trade forums are public and international in scope: we quote them for the mechanic they describe, not as a sample of the Spanish market. Every one of these platforms also has satisfied owners.
The contrast
On trimly your clients arrive through your site, your domain and your Google listing. There is no marketplace: nobody to attribute them to, and nothing to charge you for them.
Your site, your name, your domain
The booking happens on your page. There are no three other barbershops beside it, and no button pointing somewhere else.
No commission, because there is no marketplace
You pay your subscription and that is it. A client who books with you on Tuesday costs the same as one who books on Saturday: nothing.
No app, no account
Your client books from their phone, in the browser. There is nothing to install, so there is no app for the tap to happen inside.
What trimly does not do
Trimly is not a marketplace, so it does not bring you clients either. Nobody will charge you for an acquisition you made yourself, and nobody will put you in front of people who had never heard of you. That is the less comfortable half of the same sentence, and we would rather say it.
So who brings me clients? →The proof, not the promise
Your client list exports to CSV from the dashboard, with their visits and their spend. One button, whenever you want, without raising a support ticket. Including the day you decide to leave.
Dashboard → Clients → Export CSV
This is how the button looks inside the dashboard.
Try it with your own diary
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